ENGAGE OPERATIONS
SUBMIT YOUR CONTACT CENTER PROGRAM REQUIREMENTS.
OPERATED BY TALKPRO TECH LLC (USA)
SEND US YOUR CONTACT CENTER REQUIREMENTS — VOLUMES, HOURS, KPIS, COMPLIANCE CONSTRAINTS — AND WE WILL RESPOND WITH A STRUCTURED STAFFING, RAMP, QA AND REPORTING PLAN WITHIN 48 HOURS.
OPERATIONS BRIEF
TELL US WHAT YOUR PROGRAM LOOKS LIKE.
A SHORT BRIEF IS ENOUGH — WE WILL FOLLOW UP WITH THE RIGHT OPERATIONAL QUESTIONS.
DIRECT LINES
OPERATIONS INQUIRIES
info@talkprosolutionsbpo.com
PARTNERSHIPS
partnerships@talkprosolutionsbpo.com
OPERATING FOOTPRINT
US-HEADQUARTERED WITH OFFSHORE DELIVERY CENTERS
OPERATIONS COVERAGE
24 / 7 CONTACT CENTER OPERATIONS
WHAT HAPPENS NEXT
WITHIN 4 HOURS — ACKNOWLEDGMENT FROM OUR PARTNERSHIPS DESK.
WITHIN 48 HOURS — A STRUCTURED RESPONSE COVERING STAFFING APPROACH, RAMP TIMELINE, QA MODEL AND REPORTING CADENCE.
WITHIN 1–2 WEEKS — FULL OPERATIONS BRIEFING WITH A NAMED PROGRAM MANAGER.
ALREADY RUNNING A PROGRAM?
IF YOU HAVE AN EXISTING CONTACT DESK AND NEED OVERFLOW CAPACITY, STRUCTURED QA SUPPORT, OR A SECONDARY OPERATIONS PARTNER — WE CAN SCOPE THAT ENGAGEMENT SEPARATELY.
partnerships@talkprosolutionsbpo.com
OPERATING STANDARDS
EVERY CONVERSATION UNDER OUR STANDARD OPERATING MODEL.
CONFIDENTIAL BRIEFSPROGRAM DETAILS TREATED AS CONFIDENTIAL OPERATIONAL INFORMATION FROM FIRST CONTACT.
NAMED OWNER FROM DAY ONEEACH PROSPECTIVE PROGRAM IS ASSIGNED A SINGLE ACCOUNTABLE CONTACT ON OUR SIDE.
STRUCTURED DISCOVERYWE FOLLOW A DOCUMENTED DISCOVERY FLOW — NOT AN OPEN-ENDED SALES CONVERSATION.
HONEST FIT ASSESSMENTIF THE PROGRAM IS NOT A FIT, WE WILL SAY SO. IF IT IS, WE WILL SCOPE IT CAREFULLY.